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Frequently Asked Questions (FAQ's)

Age suitability

All our products have their age suitability on their product page. However the Fliker Range has a specific age code. Within each series there is a 1 and 3 model, and in the case of the Sport and Flow there is a 5.
For example, in the Sport Series there is an SP1, SP3 and SP5.
This numbering represents the age suitability of the products within the series. The 1 means that the scooter is for a child aged 5+, the 3 means that the scooter is for 7+ and the 5 means the scooter if suitable for children aged 9+.
 
Spare Parts

Spare parts are available to purchase online in the USA and UK. Check out the “Spare Parts” tab on the homepage. For further information please contact:
UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
Where’s my order?

In the UK your order will arrive within 5-7 working days from the day your order. They are delivered by courier to the address you give when ordering. Unfortunately we cannot give a time of day for delivery due to the nature of the deliveries. UK customers will receive a tracking number from TNT on the first day of delivery.

In the USA Please allow 24-48 hours to process your order and 7-10 business days after that to receive your shipments. Shipping times vary based on location.

If you have any concerns please contact:

UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
Delivery Time

In the UK your order will arrive within 5-7 working days from the day your order. They are delivered by courier to the address you give when ordering. Unfortunately we cannot give a time of day for delivery due to the nature of the deliveries. UK customers will receive a tracking number from TNT on the first day of delivery.
In the US Please allow 24-48 hours to process your order and 7-10 business days after that to receive your shipments. Shipping times vary based on location. If you have any concerns please call us on

If you have any concerns please contact:

UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
What if I’m not home to accept my delivery?

Your delivery agent will make several attempts to deliver before the product is returned to the warehouse. They will leave a notice of attempted delivery when they do so. Unfortunately we cannot give a time of day for delivery due to the nature of the deliveries. UK customers will receive a tracking number from TNT on the first day of delivery.

If you have any concerns please contact:

UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
How do I return a product?

If you need to return a product please see our Terms and Conditions and then contact us on:

UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
How do I return an unwanted gift?

If you need to return a product please see our Terms and Conditions and then contact us on

UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
Where are your products stocked?

IIn several countries (USA, UK, Ireland) you can purchase directly from us. If you are looking for a retailer please contact us on

UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
What colours can I buy in?

Each product and series comes in a range of colours. If a colour that you are looking for is not displayed on our website then it is not currently available. New stock arrives often, so please keep an eye out. 

UK/Ireland: servicesuk@yvolution.com
USA: servicesusa@yvolution.com
 
Is my child too young?

We offer a wide range of products for 9 months through to adults. It is unlikely that you won’t find the perfect toy for your child with us.
 
Is my payment secure?

Your payments are processed by Realex – a secure online payments system. You can use Visa, MasterCard or Debit cards to pay securely.
 

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