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Frequently Asked Questions (FAQ's)

I am interest in a Yvolution product, and I have some questions concerning the products, the delivery, the payment.

  • Where's my delivery?
    • UK and Ireland deliveries usually take less than 5 working days from date of order. We can't guarantee an exact time of day for delivery, but UK customers can track their order using the tracking number provided by TNT prior to dispatch. Our warehouses are based in Southampton (UK) and Blanchardstown (Ireland) respectively.
    • US deliveries usually take between 24-48 hours to process and then up to 7 business days days for delivery. Our warehouse is based in Anaheim, California.
    • Australian deliveries usually take 24-48 hours to process, and then up to 7 business days for delivery depending on location. Our warehouse is based in Sydney.
    • If you need some help, please email us: support@yvolution.com
  • What happens if I miss my delivery?
    • If you’re not home to sign for your delivery, don’t worry. The driver will make several attempts to deliver before the package is returned to the warehouse. You’ll also receive a notice from the driver, which you can use to re-schedule your delivery.
    • If you need some help, please email us: support@yvolution.com
  • How do I cancel my order?
  • How are payments processed?
    • Payments on Yvolution.com are done using both Realex (EU orders and for Spare parts), and First Data Payments. Yvolution is fully PCI compliant.

I just ordered my product, and I have some questions concerning the order, the tracking, the confirmation mail or the delivery.

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I received my product, and I have a question about the package, the assembly, the warranty, the spare parts.

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Other type of questions

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